Change of Mind

We do not provide refunds or exchanges for change of mind. However, we can consider your request for a refund/exchange with 10% of the restocking fee, if it is within 3 days of purchase. The decision to approve a refund is judgemental and solely depends on us.

Under warranty

If an item you bought has a major problem/unrepairable, you may choose a refund or an exchange. If the problem is not major we will repair the item at our cost during the warranty period within a reasonable time..  Issue: phone lock,not repairable issue= will do refund.   Issue: screen touch issue, not charging = first repair, second exchange, third refund

7-Days return

For items shipped to the customer purchased from our online store, we have a 7-day return policy if the product is not as described, which means you have 7 days after receiving your item to request a return. This does not apply to in-store purchases.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact us

Contact us to check whether your item is eligible for a return. To be eligible for a return, the device must be in the same condition that you received it, and iCloud or Google accounts removed.

To start a return, you can contact us team@yourfone.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us for any return question at team@yourfone.com.au.